Disclaimer and User Policy

  Disclaimer and User Agreement for SiemReapLife.com

This Disclaimer and User Agreement forms part of the legal framework governing your use of SiemReapLife.com alongside our Terms and Conditions and Privacy Policy. By using the Site you agree to all terms set out here. Please read this document carefully before using the Site.

SiemReapLife.com is an information and listing platform for people vacationing, living in, or researching Siem Reap, Cambodia. We are not a booking agency, travel agent, or property manager. We connect renters with property owners and businesses but are not a party to any transaction between them.

Your Responsibility as a User

You are responsible for conducting your own investigation into any claims made by renters, property owners, agents, or businesses listed on the Site. SiemReapLife.com publishes listings and information in good faith but cannot verify the accuracy of every claim made by advertisers. Not all listings are created directly by property owners; some advertisers act as agents or managers on behalf of owners.

Before entering into any rental agreement or financial transaction, you are strongly advised to:

• Verify the identity of the property owner or manager independently.
• Request and receive written confirmation of all booking terms, cancellation policies, and refund conditions.
• Purchase trip cancellation insurance at your own expense.
• Seek independent legal or financial advice where appropriate.

SiemReapLife.com is not responsible for any loss, damage, or dispute arising from transactions between users of the Site.

Reserving Accommodation via SiemReapLife.com

By using SiemReapLife.com to inquire about or arrange accommodation, you accept full responsibility for any rental transactions you enter into. You agree to release SiemReapLife.com from all liability regarding communications, monetary transfers, travel arrangements, rental conditions, and all related matters.

SiemReapLife.com cannot be held responsible for theft, fraud, damage, misrepresentation, or any form of communication including voice, phone, email, or social media arising from transactions between users. Any concerns about a listing or advertiser should be directed to us via our Contact Us page.

Payment Security

Do not transfer funds via cryptocurrency, informal payment applications, or international wire transfer until you have independently verified the identity of the property owner or manager. Rental fraud and payment scams are an active risk in the Siem Reap region. SiemReapLife.com strongly recommends using secure and traceable payment methods at all times.

SiemReapLife.com cannot be held responsible for any funds transferred outside of verified and secure channels. If you suspect fraud, contact us immediately via our Contact Us page and report the matter to the relevant Cambodian authorities.

Cancellation and Refund Policy

Each property and business listed on SiemReapLife.com sets its own cancellation and refund policy. SiemReapLife.com is not responsible for the refund of rental fees or service charges under any circumstances. All refund decisions related to SiemReapLife.com membership fees or advertising packages are at the sole discretion of SiemReapLife.com. No refund will be issued upon account termination for cause.

Property Owners and Advertisers

By listing a property or business on SiemReapLife.com you agree to the following:

• You are the owner of the property or business, or are authorized to act as an agent or manager on behalf of the owner.
• All information submitted in your listing is accurate, complete, and not misleading.
• You are responsible for keeping your listing up to date including pricing, availability, and contact details.
• Any content submitted to SiemReapLife.com including listing descriptions, photos, and other materials becomes the property of SiemReapLife.com upon submission and may not be copied or reproduced without written permission.
• You will not post external URLs or links in any listing or communication on the Site. Violations will result in immediate account suspension.

Membership and Pricing

All membership packages, advertising rates, and associated policies are subject to change without notice. SiemReapLife.com reserves the right to reject or edit any listing or submission at its sole discretion. Quotes issued by SiemReapLife.com are valid for seven days from the date of issue. SiemReapLife.com assumes no responsibility for pricing errors posted on the Site by advertisers.

Account Suspension and Termination

SiemReapLife.com reserves the right to suspend or permanently terminate any account at its sole discretion. Grounds for suspension or termination include but are not limited to:

• Fraud or misrepresentation of any kind.
• Repeated or serious violations of these Terms or our Terms and Conditions.
• Spam or unsolicited commercial communications.
• Conduct determined by SiemReapLife.com to be harmful to the Site, its users, or its reputation.

No refund will be issued upon termination for cause. SiemReapLife.com reserves the right to report serious violations to relevant Cambodian authorities.

Spam Policy

SiemReapLife.com does not tolerate unsolicited commercial email or any form of spam. We reserve the right to cancel without refund any account found to be associated with spam activity. SiemReapLife.com is the sole judge of what constitutes spam in relation to the Site.

Rental Inquiries

Inquiries submitted through the Site may be monitored and filtered prior to delivery to advertisers. Inquiry emails are not private communications. SiemReapLife.com cannot be held responsible for undelivered inquiries or for any income lost as a result of undelivered inquiries. Despite our filtering efforts, some spam inquiries may still be delivered and some legitimate inquiries may not reach their intended recipient.

Email and Account Security

Your email address and account login are your responsibility. SiemReapLife.com is not responsible for identity theft, unauthorized account access, or any loss resulting from a compromised email address or password. You should update your password regularly and notify us immediately if you suspect your account has been compromised. SiemReapLife.com reserves the right to suspend your listing until your account security has been restored.

Use of Other Users’ Information

Personal information obtained about other users through the Site may only be used for legitimate Site-related communications or to complete a transaction the user has explicitly entered into. You may not share another user’s personal information with any third party without consent from both that user and SiemReapLife.com. You must protect other users’ information with the same care you apply to your own. For full details on how we handle personal data see our Privacy Policy.

Foreign Ownership and Property Rights

Cambodian law prohibits foreign nationals from owning land or property in their own name. Listings on SiemReapLife.com involving long-term leases, co-ownership arrangements, or other tenure structures do not constitute legal advice. SiemReapLife.com strongly recommends that all parties seek independent legal counsel familiar with Cambodian property law before entering into any property agreement.

Ministry of Tourism Compliance

All property owners and businesses listed on SiemReapLife.com are responsible for ensuring they are registered with the Cambodian Ministry of Tourism and comply with all applicable licensing, safety, and occupancy requirements under Cambodian law. SiemReapLife.com assumes no responsibility for unlicensed or non-compliant listings and reserves the right to remove any listing found to be in violation of these requirements.

Local Rules and Regulations

Property owners and business advertisers are solely responsible for investigating and complying with all applicable Cambodian national and local regulations. This includes but is not limited to permits, business licenses, occupancy taxes, health and safety requirements, and any regulations specific to the Siem Reap region. SiemReapLife.com assumes no responsibility for non-compliance by any advertiser.

Platform Availability

SiemReapLife.com does not guarantee that the Site will be available 100% of the time. In the event of service outages, technical failures, acts of God, or other circumstances beyond our control, SiemReapLife.com and its owners shall not be liable for any costs beyond the prorated value of services not provided during the outage period.

Data Privacy

SiemReapLife.com collects and handles personal information in accordance with Cambodia’s Law on Personal Data Protection (2024). For full details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Governing Law and Severability

This Disclaimer and User Agreement is governed by the laws of the Kingdom of Cambodia. Any disputes arising from the use of SiemReapLife.com shall be subject to the exclusive jurisdiction of the courts of Siem Reap Province, Cambodia. If any provision of this Agreement is found to be unenforceable under Cambodian law, the remaining provisions will continue in full force and effect.

By using SiemReapLife.com you confirm that you have read, understood, and agreed to this Disclaimer and User Agreement in full.

For any questions contact us via our Contact Us page.